Then also, they were saying I would have to cover the postage costs of buying a new dress (which may I add was 15.99 on my original order and has now gone up to 18.99). Log into your JJs House account and click hereto go to your orders page. If there is any quality problem with our dresses, could you send us detailed pictures?According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem. This is the second time I have used jjhouse for that special wedding outfit. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. I marry 29 July 2022 It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. It felt great! For more detailed refund time instructions, please check the "Refund Details" section of this article. SUBTOTAL: VIEW MY BAG Checkout. I complained as this is NOT in their terms and conditions and they just ignored my mail. Thank you, and please pass on my thanks to everyone involved - it was a great day. I received this last Thursday or Friday. Rush Order Service (034004056) - JJ's House My way of saying THANK YOU. This complaint was posted by a verified customer. New. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. We do not refund shipping fees, shipping insurance, or taxes paid on shipping. You can find contact details for JJsHouse above. It has certainly deterred me from ever ordering from you again. JJ's has rigged the Return system to make profit in a sneaky way that most customers will not notice. Shipping costvaries for different items. JJsHouse is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Please could I have these dresses backhttps://m.jjshouse.co.uk/en/-g190708?1&utm_source=email&utm_medium=confirm_shipment&utm_campaign=one_packageThese were in orangeangie.[protected]@icloud.com. Hi, I order 2 jr. bridesmaid dresses, the wedding was cancelled. Super Saving Shipping is the most cost-efficient shipping method. Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. Unfortunately, when I opened the parcel, I found the dress had a mark/stain already on it. Knoji is a social discussion platform that's 100% free to use. It wasn't sewn correctly so I returned it. 4. 4. :)

The competition I was in was called Miss Diaspora Beauty Competition. Hope we can serve you again in the future and make you a happier customer.Thank you again for your support! Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for . The following items (and any others marked as non-returnable on their ordering page) are non-returnable: We do not offer an exchange service for any products at this time. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. I didn't have time for alterations. This has been a long process and confusing so please allow me some slack with respect to the return date. Once the tailoring process has begun, the materials cannot be reused. Desired outcome: For returned items, we refund the price paid for the returned item(s) plus applicable taxes. I ordered custom measurements. I also purchased a silk tie for my husband that matched my dress perfectly. Refund of shipping/shipping costs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of JJsHouse, Like, share & subscribe to JJsHouse on YouTube at. Item left in unsafe place (front door step on public road as seen via delivery photo) without my consent or signature and now missing on me returning home from work.I paid 12 for this service aswell as the gown itself. More Color Options . Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve you.Best Regards! If there is any quality problem, could you send us detailed pictures? Thank you for your cooperation in advance. 18cm) below natural waist. I send them an email that considering restocking fees and shipping that I would be happy to receive 75% return of the purchase price. She is upset and so am I that there is no way to contact them. We will process the refund when we confirm that the product has the problems you mentioned. To initiate a return request, you must go to your order page first. Kidderminster If I can get someone to help me upload pictures and correspondences I will . RETURN POLICY - JJsHouse.co.uk You may search the title "Tariff Issues" for the emails from customer service. Please keep the receipt with tracking information. For a replacement/refund please get in contact with JJ's House. However, it didn't, the shipping comes out separately. a refund and an address to return the dresses, Cover 18.99 postage (which should be a tiny amount for them), Remboursement pour commande [protected] retourne, wedding ring pillow - order no [protected], order not sent, no communication or refund, Will not refund for UNWORN merchandise that didn't match color I needed. When I open box and Firstly the dress is not a good fit. Appreciate hearing your concerns. After a long dispute, they agreed to add the postage on to the coupon (knowing I did not want to pay postage and lead me to believe that would cover everything when I went to checkout again). Ordered 2 bridesmaid dresses and returned them within 14 days. Product, Cape veil, is beautiful! Im going to have to get it professionally pressed and starched so the collar stands up like it does on the website. These are being shipped back due to address quiery x I have tried many times to retrieve my parcel with no success Remboursement pour commande [protected] retourne. You cannot return or exchange the following JJ's House items: Personalized items Earrings and personal care items Face masks Final sale products Items that you ordered and received in the correct size but that do not fit What Does the JJ's House Return Procedure Look Like? I read reviews that mentioned their sizing was generous. Silver pieces are given detail by oxidation, over time, they may appear black. Too weeks to arrive, with huge delivery fees. Packing / Delivering: Every dress of JJsHouse.co.uk is packed well in the package separately, avoiding products being scratched or ripped. It's an amazing dress! Click where it reads "Return Request". Parcel arrived too late for the event so we had to send it back, in total they took 400 on the refund for various unbelievable reasons. You can choose to return the packages by yourself at your cost. Check. Select the item(s) that you want to return. Ordered a prom dress for my daughter. JJsHouse Customer Support Rated Extremely Low. They won't give you an address to return the item to until their customer service department OK's the return. Why are they allowed to set up a website with no contact information? Thank you, JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. It paid off! Standard Shipping In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access): Return Policy (Full policy, list of returnable and non-returnable items), Damaged, Defective, or Mis-Shipped Items. Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve you.Best Regards! We were able to inform them that your return has been delivered. Find out how we combat fake reviews. The whole refund process will be faster. If I had known this I would never have ordered from JJs house in the first place. 83 Unresolved 7% of 89 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "brokerage fee cod" Resolved "returns" Resolved "return policy" Resolved "charge twice on c.c." Resolved "received not as described" Resolved "no returns accepted" JJsHouse complaints 89 Search Filter by Sort by: RETURN SHIPPING CHARGES. I have included a copy of the bill as well as the dress and item number. Thank you for your cooperation in advance. Caplet was ordered 7/28 didn't receive until approximately 8/15 l ! You don't need to worry about the return delivery. 4. you can enjoy trying on the same dresses at home for each AU$20-AU$25 with free shipping & return service. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. In August/September, I ordered 3 dresses, all of which I sent back, using Klarna. We would like to emphasize that measuring yourself at home is trickier than you think. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. **my order number was Your order 9518858557 from JJ's House has been delivered. 2 reviews US Updated 16 hours ago BUYER BEWARE BUYER BEWARE! Please contact us via email if you need further assistance. We are sorry to hear that you are not happy with the shopping experience with us. They will only refund 40% of the purchase price.I will never buy anything from them again. Item is the size you ordered but does not fit. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I tried on many dresses and found none, not even $2k ones, that were better made. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. BUYER BEWARE! I purchased this dress in ivory with champagne sash. Bulk orders with multiple sizes/variations of items of the same type. Update:Dear customer,We are sorry that our product doesn't meet your expectation.Could you provide the photos which we could check for you? Standard shipping takes a bit longer than expedited shipping but costs less. please see copy of last email, that i have evidence they were revived back on your end. They then only gave me a partial refund so i had to chase them up to get the rest of the refund. I would be greatful therefore if you would recede these costs and make it clear when ordering from JJs house that these costs will be payable regardless of whether the goods are accepted or not. Cancellation Policy. At no point in the information, when ordering the dresses nor on confirmation emails, did it say anything about having to pay these costs. - why TRACKING shipping number has been changed A lot of money lost. You also caused stress before my wedding and worry that now I need to immediately find a new dress for my Maid of Honor. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.co.uk selects the most delicate fabric for customers. Delivery times are between15-30 daysto all major destinations. The vendors return policy differs slightly for each type of item or the items condition: You cannot return or exchange the following JJs House items: Before returning the item to JJs House, you should get in touch with the companys representatives as it doesnt accept returns without prior knowledge. JJ's House has my business! You destroy my experience and trust with your Company. I was able to find many accessories to compliment the dresses I am buying. I purchased a dress that does not fit. Total Delivery Time = Processing Time+ Shipping Time. JJsHouse Phone, Email, Address, Customer Service Contacts | ComplaintsBoard Worry-Free Returns. Our scan shows JJsHouse website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. As of April 14, 2022, JJ's House does offer international shipping policies. Given that I returned all 3 dresses as far as I am concerned I owe nothing. Does JJ's House accept in-store returns? I wasnt surprised at how creased it was and the material is so flimsy. Shopping tip: JJ's House also offers coupons and promo codes . For more information regarding Try-On dress returns, please see our At-Home Try-On Program. Contact JJsHouse.de Customer Service to initiate the return process within 7 days upon receiving your item(s). Because of this, Total Delivery Timeis different from shipping time alone. I attached some pics to see it! Can't wait to see them! Delivery times are between15-30 daysto all major destinations. By the way, the customer service replied to your request within 24 hours. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. This is for my granddaughters senior prom. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. Its really beautiful. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. 87 57 JJsHouse website www.jjshouse.com What are JJsHouse's email addresses? I ordered a hat which had a raised crown. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Hi Sofia, For the dresses they were way too big or not shaping people properly. I got my dress on 11/10/11. Thank you. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. Anyone can write a Trustpilot review. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. Thank you so much. You may also return the product and get a full refund including postage. We reserve the right not to accept the returns without prior approval from our Customer Service. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have ordered several times from JJ'sHouse and the quality has been top notch! Please keep the tracking number safe. If you have any other objection to the quantity of return, please provide the proof. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. Have a nice day!--------------------------------------------------Replied:Dear customer, Thank you for your feedback. supply return labels with proper return address & disclose how much JJ's charges for return. SAFETY NOTICE: Complaints Board has determined that JJsHouse has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 70%. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). Items must be received within 30 days from the date of delivery to be eligible for exchanges. We reserve the right not to accept the returns without prior approval from our Customer Service. I would like to see more bras in the plus sizes. And in my dress I felt and looked a million dollars. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. - Once your order has been shipped, it can no longer be cancelled. Still charging me 35.29 for shipping VAT and delivery! Expedited Shipping Please include an explanation and photographs stating the reason for your return. PLEASE PLEASE I NEED MY DRESS BEFORE SATURDAY I TRUSTED ORDERING FROM U AND ITS NOT HERE, Order no [protected] The box was very small, so it certainly wasn't postage that cost so much. If you need any further assistance, please contact us. JJsHouse has registered the domain name for jjshouse.com for more than one year, which may indicate stability and longevity. To be cost-saving and time-efficient, you can enjoy trying on the same dresses at home for each 10-15 with free shipping & return service. We also ensure all reviews are published without moderation. Otherwise, we cannot find your order in our system and process the return just by the package received. Click here to get notifications about new complaints of JJsHouse. This means no dress and no money to buy one or get this one fixed. Measure from your shoulder point to the wrist. The dress was very well constructed. Thank you for your cooperation in advance. Here are 8 tips for writing great reviews. I would also recommend to buy from here. (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. Initial JJsHouse complaints should be directed to their team directly. Does JJ's House offer free returns? What's their exchange policy? Does JJ's House offer a money-back guarantee? [protected]@gmail.com, Les dlais de livraison sont longs mais les dlais de remboursement le sont encore davantage! To remove this, please clean with the silver polishing cloth to return its original look. Free Shipping. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I am a normal individual whom wishes she was a celebrity lol. I am horrified at how unprofessional this is and I demand a full refund of my money. We use dedicated people and clever technology to safeguard our platform. 1. Jjshouse Store Locations | JJ's House If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. Then click "NEXT". Hope to hear from you soon. DY115PD I need my dresses ,paid in faith , I ordered a wedding dress that was stunning and equal or better than those in a bridal shop. Thank you so much! I have been so pleased with the service and product especially as I communicated with them online and they put my mind at ease straightaway. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Desired outcome: RETURN POLICY - JJ's House Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. Upon the arrival of your package, it is suggested that you check and make sure the item has been made in accordance withyour order specifications. Every dress is made of quality fabric. That doesn't get me wearable dress. Please send your item(s) using local post within 7 days from receiving the return form. This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. My other two bridesmaids had already got their dresses and I was excited to get the last one. Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request. Do NOT order anything unless you are definitely keeping it!!! JJ's House Reviews - 2,847 Reviews of Jjshouse.com | Sitejabber Get the biggest range of super stylish Jjshouse Store Locations at JJ's House. 5cm) onto custom-sized floor-length dresses and dresses with trains, Begin at the top of the head and pull tape straight down to the floor. Its my dream dress!!!! I have had no sympathy about the situation and feel like I am in the wrong here when I was just a paying customer wanting the item to be as described. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Wedding Dresses 2023 | New Styles, All Colors & Sizes - JJsHouse.de It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen. The fabrics are beautiful and the dresses are superbly made. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. If I don't receive the confirmation that this order have change, I will not accept the package when it arrival and I will dispute the charge. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. US$ 20.00. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. 5cm) onto custom-sized floor-length dresses and dresses with trains, Begin at the top of the head and pull tape straight down to the floor. - Unpaid orders will be cancelled automatically after 1 days. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. I purchased a dress from JJ's house. A loss of 24.60 for simply returning the garment. In case your order cannot be shipped on time, you may keep or cancel it. 3. Feel free to use them. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. I ordered a dress for my daughter's weddings, mother of the bride Hi Anne. No email and no phone number! All Final Sale items are not returnable or exchangeable. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. As of April 14, 2022, JJ's House does allow modification & cancellation policies. No returns and no exchanges for personalized items. and there is no need for my concern. Choose your fabulous Jjshouse Store Locations to arrive with fast shipping. We need your email address to verify that your review is genuine . JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. The color and the fit perfect. Please check it on our website: https://www.jjshouse.com/about/returns-refund.Please understand that the shipping fee was paid to the delivery company, and you have chosen our appropriate pre-made returns label and GBP 3.00 has been deducted from the refund value. The process time is 8-11 daysfor Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses. Thank you so much. I am writing an official complaint with regards to my parcel nr [protected]. Please Note: On JJsHouse.co.uk , each dress is made from scratch according to customers' specifications. From the quality of the material of the dresses to the quality of the shoes!!! I have been told to chase delivery company myself and offered some rubbish voucher. Yes, JJ's House does offer free returns & exchanges. It was what it said it was a dress, it looked better on the size 6 ( age 25 ) model. 4. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Clearly not as per product specifications especially the colour as the bridal colour was white. For details, please refer to our cancellation policy below. If your country is not on the list, "Self-Sending" would be the only option. No where near worth 36 (43 inc delivery!). Please note that there are 13 items in your order, but you applied for returning 10 items. I orginally ordered a dress. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.

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