Even worse since the order is incomplete. Never notified me that I would be shorted until I inquired where the rest of my order was. Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. So no returns if you open packaging. I can see if it was a fraction of the price, then it would be my fault for taking the chance. Trash. Just bought the toning lotion and night skincare of sisley in fragranc.. i found they're fake stuff.but they said the skincare can't be refunded.how? Both were even wrapped in what appeared to be original packaging but knock off products have really come a long way these days so the packaging does not signify authentic to me. If the exact product cannot be sent, I would like for FragranceNet Okay. You can purchase gift certificates on the companys website. This is the tracking info: [protected]. It was totally different smell of perfume in the store. You use expensive skin creams, eat nutritious foods, and drink lots of water. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Sign in to your Account. 32 Promo Codes for FragranceNet.com | Today's best offer is: $25 off orders over $100 + Free Shipping. 11 resolved 47 unresolved. 245 complaints closed in the last 12 months. But if you want to checkout my fav site is fragranceon.com they have everything real and great prices. It wasn't even close - Didn't smell like it at all. Hope that helps. How do I know I can trust these reviews about FragranceNet.com? How is the refund going to dispersed? Im a happy customer now. We have issued a full refund to your original pay method. 3 weeks later, still no refund, Products used:Tom Ford Soleil Blanc 3.4 oz was shipped and it was fake, I had ordered a perfume and in order to get free shipping, I added 2 items for $30.00. Well start sending you the news you need delivered straight to you. If you have receipt of purchase from PayPal, we ask that you please reach out to ** and provide the transaction numbers that support these charges. PLEASE LEAVE ME A TEXT. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. After I had an order number, I immediately checked my bank statement because I never saw the discount applied to the total and I was charged the full price of the cologne with no discount. Massive rip off! We use dedicated people and clever technology to safeguard our platform. Shipping for all U.S. orders less than $59 is $6.95, Shipping for all orders outside of the U.S. is $8.95, Express shipping starts at $11.95 (arrives in two to three business days), Business-day shipping starts at $15.95 (one business day, excluding weekends). Variety Gift Sets. Definitely will use FrangranceNet.com again! Fragrancenet customer service inquiries? | Basenotes A refund can typically take 3-7 business days to appear on your account, (depending upon your bank). International Association of Better Business Bureaus. Customers report being impressed with the companys fast shipping, high-quality products and helpful customer service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can try any of the methods below to contact FragranceNet. How-to Guides for Common FragranceNet.com Customer Care Problems How do I track my FragranceNet.com package? Absolute shame on you, BBB. Each fragrance I purchased is fake, the scent lasts maybe 10 mins to an hr at best. Waited the 4th day, and didn't see anything so I contacted customer service via email which was another delay in itself - they reply with the same automated message and never directly provide you with a proper response in regards to your issue. File a complaint. Fragrance.net Coupon: 30% Off June 2023 - WIRED I love fragrancenet, but they have recently started using a company called OnTrac AKA Lasership. Not to be trusted. Well they cancelled the shipment of my perfume and just sent the 2 items with. I have ordered from Fragrance.net for years. Password*. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. FragranceNet is one of the most successful discount retailers of perfume and while the majority of its sales take place online. Customer Service Inquiries: 1-800-PARFUMS (727-3867) - (Toll Free in U.S.) 631-582-5204 (Outside U.S.) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. Sign in to your Account Create a New Account First Name * Last Name * Email Address * Password* Be the first to find out about all of our great deals and specials. FragranceNet ranks 317th among Perfume sites. Companies can ask for reviews via automatic invitations. A very poor customer service. Safe? I find the prices and variety of scents on the website are very competitive in price and the descriptions of the scents are very helpful in choosing to try something new. When the bottle got here, she knew immediately that it was not real. Highly recommend!!! We would like these items to be returned so that we can return then to our suppliers. We will send you coupons so you can get discounts on our already discounted prices. Upon arrival of my delivery, the packaging was great and great condition, the way inside of the box was organized was excellent, they scent me a sample cologne and am definitely getting a bottle of that next time. My order got marked as shipped right after I requested they cancel it, which they declined. Is there a way to reach a human about my order? this is a legit site with genuin FragranceNet has been in the business of selling name-brand fragrances and beauty products since the late 90s. Did you mention somewhere that order processing is not included in that time frame and that its several days or longer?I've tried canceling my order#291443045It says pending. We sincerely apologize that you are not satisfied with our pricing. Fragrances are great quality, fast shipping and I love I can buy travel sizes to try out before buying the full size perfume. order shipped, but never recieved. Please accept our sincerest apologies for the condition in which these items were received. Sincerely, This thing wouldn't keep a mouse's arse clean for more than a weekabsolutely tiny! Have never had to contact customer service for any negatives. Their phone number kept disconnecting me multiple times over a couple of days. FragranceNet ranks 317th among Perfume sites. Days later it still has not arrived. It dose not have a good fragerence that I like. Backed by the National Science Foundation, It's frustrating when you ordered an item and find out there is no, They waited two days then cancelled my order with no explanation. Products used:Multipurpose oil, body lotion, hair oil, make up brushes. I purchased Fancy Love perfume from Fragrancenet.com with the intentions of receiving it in 1 to 2 business days as I paid the extra to reassure this to happen. This deceptive ad and pricing with a discount (actually, no discount, they just converted Canadian currency to the US currency, which is much less) are simply outrageous. I really love the even deeper discounts you can get on tester bottles! In addition, we ask that customer contact their financial institution to report these fraudulent activities. I am receiving unsolicited packages via *** and I want it to stop. Please accept our apologies for any inconvenience while attempting to reach out to our **************** Team. We have issued a full refund to your original pay method. Tip for consumers:They filter bad reviews from their website to make it seem legitimate. FragranceNet.com Customer Support Lowest Rating. I tried to call but waited on hold for an hour and still no response. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Still have not received my packages and Fragrance Net doesn't give a crap about customer service or answering their phones. We ask that customer contact us again on May ******* if this package has not been received. I made a purchase, not my first either have been purchasing a lot for awhile now, anyhow my order came to 165$ I was told I was going to get express shipping, being that it was Christmas time I was so happy well express shipping I should have got my stuff within 3 days it's now been 10 and I can't even get a straight answer where my package is and a delivery date, mind u it's 12/26/20 a day after Christmas, I'm just disappointed if it was stated that shipping would be awhile that's what I would have expected but no they made a huge fuss that I got express shipping and I don't see [censored] express about this at all. There are always samples and coupons in my package! I made a purchase on 12/30/22. I just keep getting more emails to buy. 2 orders placed - PayPal went through twice for the exact transaction. Exclusive: $20 Off $200 with Vivid Seats Coupon. Location of This Business. The company prides itself on carrying popular brand names, including Calvin Klein, Betsey Johnson, Burberry and Gucci, at discounted rates. Processed my order and didn't even bother to inform me my perfume was not in stock I waited weeks without even knowing. The freaking Nerve of them. So it's obvious that fragrancenet.com send me fake perfume. Unsubscribe easily. Go to a reputable Department store and that way you know that you will receive the real fragrance and not some fake toilette water. When I needed customer service no one answered the phone and I did not receive a response to my email for several (and I mean several) hours. I left phone messages and again to no avail. A recent April 27, 2015 CIO article may provide insight . FragranceNet.com | Order Status Respectfully. Any help you can provide, I would appreciate it very much. Nobody answers the phone because their is no customer service to answer the phone. Fake perfume. I signed up for the monthly subscription, I got my first order it was dolce Gabbana light, the ingredients were listed on the tiny bottle it smelled like pure alcohol and believe it or not that was the first ingredient, the bottle was easy to open so I actually think they made it themselves. FragranceNet.com has more than 17,000 different perfumes to choose. try to buy from fragrancebuy.ca and other canadian discounters! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I feel I was overcharged in the first place but at this point I want the product I ordered or a full refund. What more could I ask for? So I have paid for 2 bottles and only 1 is real. FragranceNet has coupons on its website. Fragrancenet.com customer service contact? : r/fragrance - Reddit And threw my packages down although I was standing right there. This establishment seems to have 2 names fragrancenet.com or fragrance.com it took some time for them to send the order when the order came the perfume smelled really bad like some type of chemical The perfume stung my skin a little it seems that these perfume sellers have been using some type of chemical in their perfumes. Also they usually have really good promos. They're asking me to track my order but I can't. i'm sure you'll find the fragrance you're looking for and at a great price! This is another area where FragranceNet seems to lag behind FragranceX. I attempted retrieval of my package and it was not there nor did any of my neighbors pick it up. The company does not reimburse you for shipping costs associated with your return. " 12 ways to improve the customer experience for online shoppers ". Ordered creed aventus, Dior sport, and dior cologne all were testers 3.4 big bottles. Note that complaint text that is displayed might not represent all complaints filed with BBB. Yall have a long time customer<3. When youre on the homepage, scroll down to Customer support to find the link for online coupons. Packages are full of coupons for things I do not want, plus some fragrance items. My name is juan [protected]@gmail.com I just received an order placed last week every thing is fine but I wish to send back the eau de cartier i'm sorry but this is the closest thing to water I ever had can you help me returning it my appologies, thank you fragrance net! Be safe from hackers and unwanted bills. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceNet.com. How can FragranceNet.com improve their customer service? A link has directed you to this review. Are they going to send a check? Because they have terrible customer service. And when I finally received a reply it seemed like customer service didn't even want to help me. I went online to order a cologne for my son (Dec 2) and the site presented me with the chance to gain %40 off my entire order so I made the purchase. What You Need to Know Everything You Need to Know About FragranceNet.com. Unacceptable!!! Bev labiszak. 30% off FragranceNet.com Coupons & Promo Codes 2023 We appreciate your patience. By creating an account, you agree to receive promotional emails and consent . I followed their return instructions, 3 weeks to date still no refund. Just avoid. I am asking for a full refund without having to inconvenience myself by packing, boxing and driving out of my way in order to have the products returned. We have issued a refund back to the original method of payment for the shipping fee. Pulling issues faced by users like you is a good way to draw attention of FragranceNet to your problem using the strength of crowds. I contacted FragranceNet on December 04, 2020, and explained everything transpiring at that time. Since customer has stated the package was not received, we have issued a refund to customers original pay method. I sent another follow-up email and even called them on . Talking to their customer service department is an extremely difficult task. CHAT WITH US (for customer service inquiries) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. Tip for consumers:Beware of Fragrancenet.com and Lazership OnTrac. I live in a very rural area and order many gifts on line thru the year ie: birthday, graduations, anniversaries, christmas. They kept changing the delivery date inaccurately with no explanation. We only carry genuine designer brand name perfumes, colognes, haircare, skincare and beauty products. I'm just asking FrangranceNet.com to honor what they say they will do and apply my discount to my order. I'd like to get my [censored] and then see this [censored] company go out of business. These clowns know what they are doing. Usually she buys it from the counter at Neiman Marcus, but asked me to help her buy some online because it would be more convenient for her. Asked for a supervisor response keep getting these BS computer generated responsesI'm completely being ignored.

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