The best way to find out is to bring it in! We will be happy to explain our different product maintenance services and how to ship your product. **Reminder:** Please use the search function before making a request. The Quality Warranty Program covers: If such defects occur, please provide the original Swissgear.ca sales receipt to serve as proof of purchase to validate your warranty. The purchaser is responsible for shipping costs to their designated, authorized service center. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. For more information on what is covered under this 10-year extended limited warranty, see eligibility rules in the 2-year and 3-year limited warranty repair or replacement clause. If a common carrier damages your product, contact them immediately to file a claim. Modern can fix or replace trolley and carry handles, fix zippers or replace an entire zipper, change wheels, and locks. All returns must be sent to Swissgear.ca postage or freight prepaid. Damage due to battery leakage, short-circuit. The SWISSBRAND LUGGAGE collection is our most emblematic product line. Select Options. Warranty - Victorinox New Bellroy leather iPhone Flip Case Wallet. Still waiting on a response, though I doubt I'll get through to a real person. Best Luggage Brands for 2023 | TIME Stamped From the Makers of the Original Swiss Army Knife Pompano Beach, FL 33069 USA. All warranties are non-transferable and do not cover cosmetic damage,wear and tear, damage resulting from abuse, misuse, unauthorized repairor improper handling, common carrier damage, loss of use, loss of time or damage to the contents of your bag, with the exception of the Global LifetimePlus Limited Warranty, Carry With Confidence Guarantee as noted above. Years 2 to 11: Victorinox Quality Warranty ProgramFrom the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. Looks like I'll be getting a replacement from them as soon as I mail in the warranty form they provided. Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion,with the same or an equivalent model, free of charge. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. Should you need assistance with your product, Wenger offers accessible help wherever you are. Should you need assistance with your product, Victorinox offers accessible help wherever you are. This wear & tear is not covered under the warranty. SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. . This has all of the key features you would want in a luggage set. With a complete selection of travel bags matched with the Swiss Army lifetime warranty there is no need to shop elsewhere. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Please direct any questions to our Customer Service Department at $("em_field_9d77c9ee1470d302181b78469bfa18b0d4a6f155318fb0fa8632911205d089d4").innerHTML = ''+CreateAddEmAt("fjvffnezl.pbz","freivpr.fjvfftrne")+''; . You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair (s). Has anyone else had this issue when attempting to claim the warranty on Swiss Gear bags? If at that time, the customer elects not to provide Swissgear.ca with an approval for the repair work as well as a credit card number, Swissgear.ca will cover the cost to return the non-repaired product to the customer using Purolator Ground freight. Affordable Prices: SwissGear offers a wide variety of suitcases at competitive prices, with most of its individual products being priced below $100. Replacement/repair of briefcase folios, suitcase divider flaps and interlining. SWISSGEAR.ca is devoted to ensuring customer satisfaction, even after checkout is complete. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. A Return Authorization number is required for all products shipped to Victorinox Travel Gear. Norwalk Luggage Offers the Following Repair Services: . Luggage Repair - Modern Leather Goods A process and handling charge of $5.00 is applied to all Swiss Army Knives sent in for repair and a $10.00 process and handling charge will be applied to all cutlery repairs. What do I need to bring with me as proof of warranty. Year 1: Victorinox Total Protection ProgramDuring the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program. Damages caused by mishandling, Accident/neglect, Misuse, Abuse, Malicious destruction. 10 year extended warrantyfor all swissgear.com purchases. I saved the warranty card and the receipt (which has faded completely, unfortunately), so I contacted support. You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair(s). What does authorized mean? Backpacks. Thule. Explore 1900 ScanSmart Backpacks What does authorized mean? In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the companys liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice. FINAL EDIT: It worked! Warranty repairs must be carried out at an approved Victorinox service center. 2020 Modern Leather Goods. With the exception of Hartman, and Brics items, you do not need any documentation. We can repair or revive your fine leather goods. Should a defect or damage appear under normal use, we will repair yourproduct or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. No appointment is necessary for Leather and Luggage repairs. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents. For further product repairs please locate your nearest Service Center. Victorinox wishes you much pleasure with your new travel or business bag. Warranty repairs must be carried out at an approved Victorinox service center. All rights reserved. To locate the closest authorized repair center, please contact Online Customer Support. Service. During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program. This warranty does not cover the life of the battery, damage resulting from improper handling, impact, and normal wear and tear. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. It means if you want your suitcase repaired under the manufacturer's warranty we are the only repair center you are allowed to bring it to. Years 2 to 11: Victorinox Quality Warranty Program If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. Pickup In-store pickup, ready within 2 hours Same Day Delivery Scheduled contactless delivery as soon as today Shipping Free with RedCard or $35 orders * * Exclusions Apply. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Disney Minnie Mouse Red Bow Hardside 21" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On, Siamod Signorini Leather Laptop Briefcase, Travelpro Maxlite Air Carry-On Hardside Spinner. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Unfortunately, we need the receipt to process a replacement. Obviously, this is unacceptable, considering the fact that the bag is within warranty. Luggage - Swissbrand World All other cases simply bring it in. Most luggage sets are also cheap, with some even under $150, which is usually the price for a carry-on from brands like Travelpro and Samsonite. Damages attributable to work performed by anyone other than a Swiss Military Authorized Service Centre. In an unlikely event of shell breakage, which happens due to accidents, misuse, negligence the decision of the company will be final to replace the product / reject. I also never said that I didn't want to go forward with the claim. swiss army luggage Target / Luggage / swiss army luggage (613) How are you shopping today? SWISSGEAR Warranty and Repair Product Information For warranty information, please contact Konus directly at 305-884-7618 or visit www.konususa.com. This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. Everything we need to know is in the case. This excludes damage caused by misuse or accident. Victorinox NA | Service And Repair We are authorized by, Andiamo, Boyt, Brics, Briggs & Riley, Delsey, Genius Pack, Hartmann, Lipault, Pathfinder, Samsonite, Travelpro, Tumi, and Victorinox(Swiss Army). Swiss Army Luggage - Victorinox luggage Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. The cost to deliver the defective Product to Swiss Military will be borne by the customer. Updated We are sorry to hear that damage has occurred to your item and would like to help in any way we can. Our experts at the front counter can evaluate your case and explain your warranty at the same time! SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. Note that the electronic device/function integrated in your travel product is not covered by this warranty. This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. Obviously, this is unacceptable, considering the fact that the bag is within warranty. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. Swissgear.ca is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. The Quality Warranty Program covers: , Hartmann 7R has finally arrived and it looks promising. If company feels that repair is not possible, a replacement can be given. As an added service, all authorized repair centers will repair products sold by Swissgear.ca that fall outside of our limited warranty at a very nominal cost. You spend many years doing many repairs, satisfying customers, doing the highest quality of work until the manufacturer realizes they trust you with their brand. If this card seems to have been misplaced, please click the icon below that most closely . While repairs will be made professionally, we cannot guarantee the original appearance to be preserved.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Wenger guarantees that its products meet the highest standards in all areas and quality is never compromised. Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent. I purchased a SwissGear bag in December of 2018 and one of the straps have torn with normal use and a zipper pull fell off. Scan this QR code to download the app now. From the Makers of the Original Swiss Army Knife, Terms and Conditions for uploading content. Luggage | Costco In case of unavailability of the same product due to stock out / discontinuation, similar product can be offered, else Credit voucher equivalent to the purchase price of the product from our website itself will be offered to facilitate the purchase of any product of choice. Remember that you must have your original Swissgear.ca sales receipt available in order to obtain a Return Authorization for your repair or replacement. Your new resettable combination padlock is preset to open at 0-0-0, even though the dials may be positioned at other numbers. Product support | Wenger USA Warranty. If such a defect appears during thewarranty period, we will repair your product or replace it, as appropriate andat our discretion, with the same or an equivalent model, free of charge. Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. Best Luggage Brands: Delsey vs Samsonite vs Travelpro vs Swiss Gear vs List of all Victorinox Centers / Repairs in U.S.A. (Swiss Army Knives, Cutlery, Timepieces, Travel Gear, Faschion and more). Norwalk Luggage is an authorized repair center for the following luggage manufacturers: Manhattan Portage Enterprise Backpack Ver.2 - Black, Samsonite Xenon 3.0 Spinner Mobile Office Laptop Case, Briggs & Riley Baseline Large Expandable Spinner Luggage - PLUM, Briggs & Riley Baseline Medium Spinner Luggage - PLUM, Briggs & Riley Baseline Essential 22" Carry On Spinner - PLUM, Osgoode Marley Cashmere Leather RFID Blocking ID Card Stack Card Case, Rioni Womens Tri-Fold Wallet - Signature Brown, Osgoode Marley Sienna Collection ID Hipster Mens RFID Leather Wallet, Curry's Leather Luggage Tag Made in USA Style H, MSY Inc. Belting Leather & Canvas 20" Flapover Carry on Satchel Travel Bag, Samsonite Mobile Solution Womens Classic Duffel, Osgoode Marley Cashmere Triple Zip Toiletry Shave Kit, Immunization Record Vaccine Card Travel Protector ID holder 4x3 WITH Lanyard (5 Pack), Bellroy Leather iPhone Flip Case Wallet w/ Built in Stand, Hartmann InnovAire, a truly lightweight bag. Compare Product. Deal Of The Week : Shipping & Returns : Testimonials : Customer Service : Travel Tips FREE MONOGRAMMED LEATHER LUGGAGE Small & Large Duffel Bags - SwissGear Replacements are typically delivered within a reasonable period of time. Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. Brics and Hartmann you must have a sales receipt showing the item is less than 5 years old. Victorinox 1+10 Years Warranty - Luggage Pros When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. SWISSGEAR Travel Luggage and Bags Should you need assistance with your product, Victorinox offers accessible help wherever you are. You can contact TRG Customer Service Dept., 2047 Westport Center Drive, St. Louis, MO 63146 or call at 1-888-658-0717 for Swiss Army warranty information. Global 2-year Limited Warranty Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. Any repairs made will restore the intended functionality. Contact Support SwissGear Luggage - 2022 Brand Review and Rating - CJ - Clever Journey Damages caused by mishandling and abuse in transit. This warranty does not cover: Products will be accepted for suitable repairs only. 1+10 Years Warranty. Collectionscovered: Architecture Urban, Lexicon, Werks Traveler 5.0. Any recommendations to get past the automated responses with their customer support? This warranty excludes every condition and warranty liability that isnt expressly set out herein. You are required to either ship your product to us for repair, at your expense or take it to a Victorinox store or a Victorinox authorized retailer. 2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001. Subject to the terms of the warranty, your watch is guaranteed for a period of three years from the date of purchase. Posted onAugust 23, 2022by Your Victorinox Travel Gear purchase is Brigs and Riley warranty has offered one of the best lifetime warranty ever. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. To set a new combination, simply refer to the instruction card included in the product. Warranties Swiss Army Knives and Cutlery What does the warranty cover? I also responded and requested a replacement backpack of equivalent size/value. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. We are not an Authorized Warranty Repair Center for the following companies, but can, in most cases repair the following brands: Use the form below to send us any questions: The captcha you entered is incorrect. From the Swiss Army brand, this Victorinox carry-on is ideal for frequent . Remember that you must have your original Swissgear.ca sales receipt available in order to obtain a return authorization for your repair or replacement. All luggage repairs may be dropped off or shipped to the following location: Norwalk Luggage Co. 53 Wall Street Norwalk, CT 06850, Please include a letter describing the problem, day time phone #, email and return address, If you are looking for additonal luggage repair parts visit our ebay page: Luggage Repair Parts, ATLANTIC BOYT BRIGGS & RILEY DELSEY HARTMANN RICARDO OF BEVERLY HILLS SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. Best for business travelers: Victorinox Spectra 3.0 Frequent Flyer Carry-On. It is the result of years of technological evolution created to solve needsfor the world's explorers. This includes manufacturing defects, normal wear and tear, airline handling and transit damage. Note: All watches sent for repair must be insured and sent via UPS or FedEx. Send your items to us for repair, we'll mail them back! Save on SWISSGEAR travel luggage, laptop & Travel Backpacks and more. FROM THE MAKERS OF THE ORIGINAL SWISS ARMY KNIFE, 2023 Victorinox Swiss Army ASI: 93755 PPAI 113873 SAGE 56600 UPIC: # swisarmy. I hope this type of post is allowed on this sub, but please point me towards another sub if this doesn't fit. Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Please note that this warranty is not unconditional. Should you need to return your product, please contact Online Customer Support. Modern Leather Goods is the only authorized Luggage repair center in New York City. Swissgear 7638 23" Getaway XL Everything Duffel Bag - Dark Gray $129.99 Lesson learned I guess. It has a great 10-year warranty, TSA locks, is scratch proof and more. It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. Contact Northern America. A process and handling charge of $15.00 is applied to all watches sent for repair. Over time, Wenger has evolved its product range to include backpacks, business cases, and padfolios. Sorry, but something went wrong. To continue please enter your Company and email to request a passcode below. select items from Lifestyle Accessories 3.0. Victorinox Makers of the Original Swiss Army Knife High quality products Watches, Cutlery, Travel Gear, Apparel and Fragrances Order online now! Swiss Army Luggage : Target If you purchased your item through one of our retail partners, we offer a 3 year limited warranty on all backpacks, watches, travel accessories, belts, and wallets and a 5 year limited warranty on all luggage and travel bags. Collections covered: Altmont 3.0, Avolve 2.0, Spectra 2.0, Victorinox Golf, Victoria, VX Sport, Werks Professional, select styles in Travel Accessories 4.0.

Happy Planner Planner Babe, Does Ego Make A Snow Shovel, Best Female Dentist In Dhaka, Patio Furniture On Sale Clearance, Portable Playpen With Canopy, Deadzone Gcps Recon Squad Starter, Insurance Pricing Model In R, Sleeper Brigitte Dress Daisies,